Parent and Student Technology Support

Thu, 03/19/2020 - 8:59am


Please complete this form to receive tech support, if your child is experiencing technical issues using their Chromebook, trying to access Google Meet, or accessing their teachers' Virtual Learning content. Mrs. Cilberiti (Technology teacher), Mrs. Cerand (Media Specialist), and Mrs. Fischer (Media Specialist/Technology Teacher) will be responding to these requests. Please allow 24 hours for a response.


Did you know that there are great HCPSS resources available to help you troubleshoot technology issues? Visit the Student Technology Canvas page to view the information that is available. 

The easiest way to find the link to Student Technology Canvas page and other technology support resources is to visit and scroll down to the bottom. You will see the links pictured below. 



If you are experiencing technical difficulties, please try the following:

  • ensure that you are on the HCPSS issued Chromebook.

  • close the browser completely and re-open.

  • make sure that your child is logged in with HCPSS credentials.

  • restart the Chromebook and try again.


If you can’t enter a Google Meet and see a message that you can’t start the meeting, that means that the teacher has not yet opened the Meet. Please try again about two minutes before the start of the class. 


You can click here for directions to join a HCPSS Google Meet. 


Check out this downloadable Virtual Learning Tip Sheet - this is a great resource for students and parents.